Refund policy

Our return policy is 14 days, which means that you have full right of withdrawal up to 14 days after purchase. To be eligible for return, the product must be unused and in the same condition as you received it. It must also be included in the original packaging. Unfortunately, if 14 days have passed since your purchase was completed, we cannot offer you a refund or exchange of a product. We cannot offer refunds or exchanges of intimate products in broken packaging. To complete your return we need a receipt or proof of purchase. There are certain situations where only partial repayments are granted: - Any product that is not in its original condition, is damaged or missing parts for reasons not due to Violea. - All required details will not be returned within 14 days of delivery Only products with normal prices can be refunded. Unfortunately, discount products cannot be refunded. Refund: When your return is received and inspected, we will send you an email to notify you that we have received your return. We will also notify you of approval or rejection of your case. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or your original payment method within a few days. Late or Missed Refunds: If you have not received a refund, first check your bank account again. Then contact your credit card company, it may take time for your refund to be visible in your account. The next step is to contact your bank. It is often a couple of days of processing time before a refund has gone through. If you have done all this and you still have not received your refund, contact us at returer@violea.se Replacements: We only replace products if they are defective or damaged at delivery. If you need to change to the same type of product, send us an email with clear pictures of the damage and also pictures on the packaging and send to byten@violea.se and then send your package to: Violea, c / o Elin Långvik, Magnus Eriksson's street 8D, 25437 Helsingborg, Sweden. Return Address and Shipping: To return your product, please send it to: Violea, c / o Elin Långvik, Magnus Erikssons gata 8D, 25437 Helsingborg, Sweden You will be responsible for paying for your own shipping costs to return your package. Shipping costs are non-refundable. If you receive a refund, the return shipping fee will be deducted from your refund. If you ship an item with a value over SEK 700, you should consider using a traceable shipment, as we cannot guarantee that your returned parcel will arrive.

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